Secure Home Deliveries

Secure Home Deliveries Policies and Information

Privacy Policy

Effective Date: September 16, 2024

Introduction

Secure Home Deliveries (“Company,” “we,” “us,” or “our“) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website SecureHomeDeliveries.com (the “Site“), purchase our products, or interact with us.

Secure Home Deliveries is the data controller responsible for your personal data collected through the Site.

By using our Site, you consent to the data practices described in this Policy. If you do not agree with the terms of this Policy, please do not access the Site.

  1. Information We Collect

Personal Data

We may collect personally identifiable information (“Personal Data“) that you voluntarily provide to us when you:

  • Purchase products or services.
  • Register for an account.
  • Subscribe to newsletters or special offers.
  • Contact us via email, phone, or chat.
  • Participate in surveys or promotions.

The Personal Data we collect may include:

  • Contact Information: First and last name, mailing address, email address, phone number.
  • Billing Information: Payment details collected through our third-party payment processor, Stripe. We do not store your payment card information.

Automatically Collected Data

When you visit our Site, we may automatically collect certain information about your device and usage, including:

  • Technical Information: IP address, browser type, operating system.
  • Usage Data: Pages viewed, links clicked, time spent on the Site.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data about your interactions with our Site.
  1. Cookies and Tracking Technologies

Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our Site. This section explains how we use these technologies and your choices regarding them.

Types of Cookies We Use

  • Essential Cookies: Necessary for the Site to function correctly and to provide you with services you have requested. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our Site, allowing us to improve functionality (e.g., Google Analytics).
  • Preference Cookies: Remember your settings and preferences to provide a more personalized experience.
  • Marketing Cookies: Used to deliver advertisements relevant to you and your interests.

Cookie Consent and Management

  • Consent Mechanism: Upon your first visit to our Site, you will see a cookie banner requesting your consent to use non-essential cookies. You have the option to:
    • Accept All Cookies: Consent to the use of all cookies.
    • Customize Preferences: Choose which categories of cookies you consent to.
    • Reject Non-Essential Cookies: Continue using the Site without non-essential cookies.
  • Changing Your Preferences: You can modify your cookie preferences at any time by accessing the “Cookie Settings” link available on our Site.

Third-Party Cookies

We may allow third parties to set cookies on your device for analytics and marketing purposes. These include:

  • Google Analytics: Collects data on how users interact with our Site. Learn more about Google’s data practices here: https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008&sjid=700242024653883610-NC

Managing Cookies

  • Consent Management: Use the cookie consent banner or “Cookie Settings” link on our Site to manage your preferences regarding non-essential cookies.
  • Changing Preferences: You can modify your cookie settings at any time through the consent management tool.
  • Browser Settings: You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Site.
  • Opt-Out Tools:
    • Google Analytics Opt-Out: Users who wish to prevent their data from being used by Google Analytics across all websites can install the Google Analytics Opt-out Browser Add-on.
  1. How We Use Your Information

We use your Personal Data for the following purposes:

  • To Fulfill Orders: Process transactions, manage payments, and deliver products.
  • Customer Support: Respond to inquiries, provide assistance, and improve customer service.
  • Communication: Send order confirmations, updates, security alerts, and administrative messages.
  • Marketing: Inform you about promotions, offers, and events (you may opt-out at any time).
  • Legal Compliance: Comply with legal obligations, enforce our terms, and protect our rights.
  • Site Improvement: Analyze usage to enhance our Site’s functionality and user experience.

Legal Basis for Processing (GDPR):

  • Consent: Where you have given consent for processing.
  • Contract Performance: Processing necessary for the performance of a contract with you.
  • Legal Obligation: Compliance with legal obligations.
  • Legitimate Interests: For our legitimate business interests, provided your rights are not overridden.
  1. Disclosure of Your Information

We may share your Personal Data with:

Third-Party Service Providers

  • Payment Processors: We use Stripe to process payments. Please review Stripe’s Privacy Policy for information on their data practices at the following link: https://stripe.com/privacy
  • Hosting Services: Our website is hosted by Namecheap.com, which may process your data to ensure the Site operates correctly.
  • Analytics Providers: We use Google Analytics to understand how users interact with our Site.
  • Website Platform: Our Site is built using WordPress, which may process data to provide website functionality.
  • Cookie Consent Plugin: We use a cookie consent plugin to manage user consents and preferences regarding cookies. You can learn more about the cookie consent plugin policies at the following link: https://woocommerce.com/products/gdpr-cookies-for-woocommerce/
  • Service Providers: Trusted partners who assist in operating our Site, conducting our business, or providing services to you (e.g., shipping companies, email service providers).

Legal Requirements

We may disclose your information:

  • Compliance: To comply with legal obligations or respond to lawful requests.
  • Protection of Rights: To enforce our terms and protect the rights, privacy, safety, or property of the Company, our users, or others.

Business Transfers

In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. We will notify you of any such change and your choices regarding your information.

  1. Your Rights and Choices

Access and Control Over Your Information

You have the following rights regarding your Personal Data:

  • Access: Request a copy of the Personal Data we hold about you.
  • Rectification: Correct any inaccurate or incomplete data.
  • Erasure: Request deletion of your Personal Data under certain conditions.
  • Restriction: Limit the processing of your data in specific circumstances.
  • Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to processing based on legitimate interests or for direct marketing.
  • Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your Personal Data.

To exercise these rights, please contact us at contact@securehomedeliveries.com or call us at (520) 261-9669.

Timeframe for Responses: We will respond to your request within 30 days of receipt.

Managing Cookie Preferences

You have control over the use of cookies and similar tracking technologies:

  • Consent Management: Use the cookie consent banner or “Cookie Settings” link on our Site to manage your preferences regarding non-essential cookies.
  • Changing Preferences: You can modify your cookie settings at any time through the consent management tool.
  • Browser Settings: You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Site.

Opt-Out of Marketing Communications

You may opt-out of receiving promotional emails by:

  • Clicking the “unsubscribe” link in the email.
  • Contacting us at contact@securehomedeliveries.com.

Do Not Track Signals

Our Site does not currently respond to Do Not Track (DNT) signals. However, you can manage your cookie preferences as described above.

  1. International Data Transfers

Your information may be transferred to and processed in countries outside of your own, including the United States.

  • Safeguards: We implement appropriate safeguards to protect your Personal Data when it is transferred internationally. These may include Standard Contractual Clauses approved by relevant authorities.
  • Data Protection Compliance: We ensure that our service providers who process data internationally comply with applicable data protection laws.
  1. Data Retention

We retain your Personal Data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

  • Retention Periods: Personal Data related to your purchases is retained for as long as required by tax and accounting laws.
  • Criteria for Retention: We consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process your data.
  1. Security of Your Information

We use reasonable administrative, technical, and physical measures to protect your Personal Data.

  • Security Measures:
    • Encryption: Data transmitted between your browser and our Site is protected using Secure Sockets Layer (SSL) encryption.
    • Secure Servers: Our servers are secured using industry-standard security protocols.
  • Data Breach Notification: In the unlikely event of a data breach, we are committed to notifying affected users promptly as required by applicable laws.

Please note: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

  1. Children’s Privacy

Our Site is not intended for individuals under the age of 13 (16 in the European Economic Area).

  • COPPA Compliance: We do not knowingly collect Personal Data from children under 13 in the United States.
  • GDPR Compliance: We do not knowingly collect Personal Data from children under 16 in the European Economic Area.
  • Parental Involvement: If you believe we have collected data from a child under the applicable age, please contact us so we can take appropriate action.
  1. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your Personal Data:

  • Right to Know: Request disclosure of the categories and specific pieces of Personal Data collected about you.
  • Right to Delete: Request deletion of your Personal Data, subject to certain exceptions.
  • Right to Opt-Out: Opt-out of the sale of your Personal Data (we do not sell Personal Data).
  • Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

Methods for Submitting Requests:

  • Email: contact@securehomedeliveries.com
  • Phone: (520) 261-9669

Authorized Agents:

You may designate an authorized agent to make a request on your behalf. The agent must provide proof of authorization, and we may verify your identity directly.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on the Site.

  • Notification of Changes: Significant changes will be notified in one or more of the following ways:
    • Via email
    • Via a prominent notice on our Site
    • By updating the “Effective Date” at the top of this Privacy Policy
  • Your Acceptance: Your continued use of the Site after such modifications indicates your acceptance of the updated Policy.
  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: contact@securehomedeliveries.com
  • Phone: (520) 261-9669
  • Mailing Address: 20235 N. Cave Creek Rd. Suite 104 – #304. Phoenix, AZ. 85024

Terms Of Services

  1. Acceptance of Terms

These Terms of Service (“Terms“) constitute a binding agreement between you (“User” or “you“) and Secure Home Deliveries (“Company,” “we,” “us,” or “our“). By accessing or using SecureHomeDeliveries.com (the “Site“) and purchasing our products, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, please do not access the Site or use any services.

  1. Use of the Site

Eligibility

You must be at least 18 years old to use the Site and purchase products. By using the Site, you represent that you meet this age requirement.

Account Responsibility

You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

Prohibited Uses

You agree not to:

  • Engage in Fraudulent Activities: Submit false or misleading information, use another person’s identity, or engage in unauthorized transactions.
  • Interfere with the Site: Attempt to interfere with the proper functioning of the Site, including by introducing viruses or other harmful material.
  • Infringe on Rights: Use the Site to infringe upon the intellectual property or privacy rights of others.
  • Unlawful Activities: Use the Site for any unlawful or unauthorized purpose.
  1. Product Orders and Acceptance

Order Acceptance and Cancellation

  • Right to Refuse Service: We reserve the right to refuse, limit, or cancel any order at our sole discretion. Reasons may include but are not limited to:
    • Suspected fraud or unauthorized transactions.
    • Inaccuracies or errors in product or pricing information.
    • Violation of these Terms.
  • Notification: If we make changes to or cancel an order, we will attempt to notify you via the email or phone number provided at the time the order was made.

Pricing and Product Descriptions

  • Accuracy: We strive to ensure that all product information and pricing is accurate. However, errors may occur.
  • Corrections: We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Electronic Communications

By placing an order through the Site, you consent to receive electronic communications from us (e.g., email, SMS). These communications may include notices about your order, updates, and other information concerning or related to the Site.

  1. Installation and Use

Product Use

  • Intended Use: You agree to use the Package Portal as intended and follow all safety guidelines provided by the Company.
  • Professional Installation Recommended: We strongly recommend that the installation of the Package Portal be carried out by a qualified professional to ensure safety and optimal performance.

Installation Responsibility

  • Customer Responsibility: You are solely responsible for the installation of the Package Portal in accordance with the provided instructions and any applicable laws, regulations, or standards.
  • Third-Party Installers: Any installation services are performed by independent contractors not affiliated with Secure Home Deliveries. We do not endorse or guarantee their workmanship.
  • Compliance with Laws: It is your responsibility to ensure that the installation and use of the Package Portal comply with all local laws, regulations, and codes.

Compliance with Agreements

It is your responsibility to ensure that the installation and use of the Package Portal do not conflict with any existing agreements, warranties, or terms associated with your property or garage door.

  1. Limitation of Liability

Assumption of Risk

By purchasing and using our product, you acknowledge and accept that modifications to your property, including your garage door, may carry inherent risks. You assume full responsibility for any consequences resulting from the installation and use of the Package Portal.

Disclaimer of Warranties

To the fullest extent permitted by law, Secure Home Deliveries provides the product “as is” and disclaims all warranties, express or implied, including but not limited to:

  • Implied Warranties: Any implied warranties of merchantability, fitness for a particular purpose, and non-infringement are expressly disclaimed.
  • No Guarantee of Compatibility: We do not warrant that the product will be compatible with all garage doors or that it will meet your specific requirements.

Indemnification

You agree to indemnify, defend, and hold harmless Secure Home Deliveries, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from:

  • Use of the Product: Your use or misuse of the Package Portal.
  • Installation Actions: Any actions taken during the installation process, including modifications to your garage door or property.
  • Breach of Terms: Violation of these Terms or any applicable laws or regulations.

Limitation of Liability

Under no circumstances shall Secure Home Deliveries be liable for any:

  • Direct Damages: Costs associated with the direct consequences of installing or using the product.
  • Indirect or Consequential Damages: Including but not limited to loss of profits, property damage, or any other incidental or consequential damages arising out of or related to the use or inability to use the product.
  • Maximum Liability: Our total liability shall not exceed the purchase price of the product.

No Liability for Third-Party Actions

We are not responsible for:

  • Third-Party Installations: Any damages or losses resulting from services provided by independent contractors or installers.
  • Installations by the Customer: Any issues arising from installations performed by you.
  • Alterations: Any issues arising from unauthorized alterations or modifications to the product.

Consumer Protection Laws

Some states or jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential or incidental damages. In such states or jurisdictions, our liability is limited to the maximum extent permitted by law.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

  1. Dispute Resolution

Arbitration Agreement

Any disputes arising out of or relating to these Terms or the purchase and use of our products shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

  • Location: The arbitration will take place in Phoenix, Arizona.
  • Exceptions: You may assert claims in small claims court if they qualify.

Class Action Waiver

You agree that any arbitration or proceeding shall be conducted individually and not in a class, consolidated, or representative action.

  1. Changes to Terms

We reserve the right to modify these Terms at any time.

  • Effective Date: Changes will be effective immediately upon posting on the Site.
  • Your Acceptance: Your continued use of the Site indicates your acceptance of the revised Terms.
  1. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.

  1. Contact Information

For questions about these Terms, please contact us at:

  • Email: contact@securehomedeliveries.com
  • Phone: (520) 261-9669

 

Return Policy

Our Return Policy

If you are not satisfied with your purchase for any reason, please follow the steps below to initiate a return.

  1. How to Initiate a Return
  • Contact Us: Email us at contact@securehomedeliveries.com within 30 days of receipt to request a Return Merchandise Authorization (RMA) number.
  1. Return Conditions
  • Eligible Items: Only products that have not been installed or used and are in original, resalable condition are eligible for return.
  • Ineligible Items:
    • Custom-Built Products: Items built or modified specifically for you cannot be returned.
    • Installed or Used Products: Products that have been obviously installed or used, including those with attached weather-stripping or scratches, are not eligible for return.
  • Original Packaging: Please retain and use the original box and packaging materials to return the product.
  1. Refund Details
  • Refund Amount: Refunds will be issued for the cost of the product only, excluding original shipping charges.
  • Return Shipping Costs: The cost of the return shipping label will be deducted from your refund if we provide the label.
  • Processing Time: Returns are processed weekly, except during holidays. Generally, refunds are processed within 3-5 business days after we receive and inspect the returned item.
  • Refurbishment Costs: If the returned product has missing parts or shows signs of use, we may refuse the return or reduce the refund amount to cover labor and parts needed to restore the product to like-new condition. This may also delay your refund.
  1. Returns After 30 Days
  • Restocking Fee: For items returned after 30 days but no later than 60 days from receipt, a 15% restocking fee will apply.
  1. International Orders
  • Return Window: Due to international banking regulations, all product returns must be received by Secure Home Deliveries within 100 days of placing the order.
  • Return Shipping Costs: International customers are responsible for all return shipping costs, including any customs duties or taxes.
  1. Additional Information
  • Shipping Charges: If we did not charge ground shipping on the original purchase, the actual shipping cost will be deducted from your refund in case of a return.
  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@securehomedeliveries.com for assistance.

  • Legal Requirement: Under applicable consumer protection laws, you may be entitled to a refund or replacement for defective products. We will cover the return shipping costs in such cases.
  1. Non-Excludable Guarantees

Nothing in this Return Policy limits or excludes any guarantees that cannot be excluded under applicable law. You may have additional rights under consumer protection laws.

  1. Installation Support

Before you decide to return your Package Portal, please contact us for assistance. There are many tips, tricks, and techniques that we can help you with to achieve a satisfactory installation. Our support team is available via:

  • Email: contact@securehomedeliveries.com

 

Shipping Policies and Procedures

  1. Order Processing
  • Processing Time: Most orders are shipped within 24-48 business hours.
  • Out-of-Stock Items: If an item is out of stock and the delay exceeds 5 business days, we will notify you via email or phone.
  • Expedited Shipping: If you have urgent delivery needs, please contact us to discuss available options.
  1. Shipping Methods

We offer various shipping methods to meet your needs. Please be aware that shipping costs and delivery times vary based on location and selected shipping method. As such, we cannot guarantee shipping or arrival dates.

  1. Risk of Loss

All items purchased from Secure Home Deliveries are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

  1. Delivery Issues

Lost or Damaged Shipments

  • Reporting Issues: If your shipment is lost or arrives damaged, please contact us immediately at contact@securehomedeliveries.com.
  • Resolution: We will work with you to file a claim with the carrier and arrange for a replacement or refund as appropriate.

Contact Information

Secure Home Deliveries welcomes your questions or comments regarding our policies.

  • Mailing Address: 20235 N. Cave Creek Rd. Suite 104 – #304. Phoenix, AZ. 85024

Thank you for choosing Secure Home Deliveries. We appreciate your business and are committed to providing you with exceptional products and service.

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